SAMME makes record keeping so much easier and allows quick access to client and aide information -- practically eliminating the need to pull client charts for information. And I can't begin to tell you how nice it is to have aides' schedules available at the stroke of a key! The R.N.s are thrilled, as well, to be able to enter Plans of Care, nurse notes, etc. so easily. In comparison to the amount of time we were once spending on the timesheet process alone, SAMME saves us a tremendous amount of time.

- Barbara Swain, Home Care Director
Bay Aging

“ SAMME’s scheduling capabilities have drastically reduced interruption of services to clients. When an aide calls to tell us she isn’t going to make it to a client’s home, we can access a list of aides in the client’s area who have available hours to work. When you’re scheduling more than 70 aides, the ability to quickly access available workers is invaluable to providing clients with quality service and preventing overtime.”

- Norma Sullivan, Scheduling Department
AASC

“ We can schedule our field staff more efficiently and effectively since we started using SAMME. I really like the employee accountability component; if we have aides that call in the last minute more than three times, an e-mail is automatically sent to the HR Department. Our aides know about this, and we’ve noticed a reduction in “last minute can’t make it” phone calls.”

- Sherri Stiltner, Scheduling Department
AASC

“SAMME has made a big improvement on our in-home services programs. The scheduling capabilities, employee accountability component, and the automation of payroll and billing procedures ensure high quality service delivery. We’re getting tons of referrals by “word of mouth,” so we know clients are happy with our services.”

- Leslie Brooks, Director of In-home Services
AASC

“ Payroll for our personal care aides took me four days before SAMME was introduced. Since we began using SAMME, I can complete the payroll scanning process in an hour and a half. It’s really enabled me to save time, and I have more time to spend comparing care plans to service provision.”

- Terri French, In-Home Care Program Assistant
AASC

“ We are now able to complete client assessments in the home using a laptop. Before SAMME, we spent too much time managing paperwork. It’s reduced the amount of time required to complete day-to-day administrative functions, so we get to spend time focusing on the most important thing – our clients!”

- Karen Harrison, Registered Nurse
AASC

“ Safety is Four County Transit’s top priority. TRACI’s all-encompassing maintenance component is a godsend. She tells us when it’s time for one of our 50 vehicles to go for a tune-up, to get a new inspection sticker and tags, and when it’s time to retire.”

- Sue Eller, Fleet Manager
Four County Transit

“ Although I’ve always loved to work with people, my job used to be stressful. Since TRACI has come on board, our scheduling department has the technology we need to be responsive to our customers and our driver’s needs. We can schedule multi-leg trips, cancel or add a trip at a moment’s notice, and provide drivers with detailed rosters.”

- Norma Foster, Transportation Coordinator
Four County Transit

“ On average, we run about 6,500 trips a month. My office used to be bombarded with complaints from dissatisfied riders. Since TRACI streamlined our operations, I rarely have a complaint. It’s enabled me to spend more time analyzing transportation needs in our region, and we were able to add several fixed routes to our service continuum this year. We even secured a grant to build a self-contained transportation building because of our growth and increase in demand for services. I attribute much of our success to the management tools provided by TRACI.”

- Leon Alder, Director
Four County Transit

“ I needed to obtain lengthy reports from eight remote locations on a weekly basis. WERA has made it possible to communicate information via a portal with the simple click of a button. WERA has helped improve our field staff’s productivity and efficiency. The quality of our information is at an all-time high because WERA automates our internal reporting calculation. This web-based tool enables superior resource and project planning.”

- Shirley Lunsford, Director of Nutrition Services
AASC